FREQUENTLY ASKED QUESTIONS
QUESTION: How do I determine the part number of my Wayne Combustion Systems’ oil burner?
ANSWER: Examine the painted diecast aluminum burner fan housing for a decal with the heading Specification Number (or variation thereof). That number is our part number for the complete oil burner and we will need that number to determine repair components.
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QUESTION: How do I determine the part number of my Wayne Combustion Systems’ HSG200, HSG400 or EHG series gas burner?
ANSWER: Examine the painted diecast aluminum burner fan housing for a decal with the heading Specification Number (or variation thereof). That number is our part number for the complete oil burner and we will need that number to determine repair components.
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QUESTION: How do I determine the part number of my Wayne Combustion Systems’ P250 or P265 series gas burner?
ANSWER: If the burner has a motor/blower with a control box mounted directly to the top of the rectangular burner housing, examine the rating plate on the control box cover for a line indicating the burner Specification Number (or variation thereof). If the rating plate is lacking that line, or if the motor/blower is remote mounted, examine the burner’s rectangular diecast aluminum burner housing for a decal with the heading Specification Number (or variation thereof). That number is our part number for the complete oil burner and we will need that number to determine repair components.
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QUESTION: What is the warranty on a Wayne Combustion Systems’ gas burner?
ANSWER: Refer to the Limited Warranty at the back of the burner installation manual. Gas burners carry an 18 month warranty from the date of manufacture (not installation). For warranty consideration, locate the Date Code label and the Specification Number of the gas burner and contact the installer or the wholesaler/distributor from which the burner (or appliance if the burner was purchased as part of a system) was obtained.
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QUESTION: What is the warranty on a Wayne Combustion Systems’ oil burner?
ANSWER: Refer to the Limited Warranty at the back of the burner installation manual. Oil burners carry an 36 month warranty from the date of manufacture (not installation). For warranty consideration, locate the Date Code label and the Specification Number of the oil burner and contact the installer or the wholesaler/distributor from which the burner (or appliance if the burner was purchased as part of a system) was obtained.
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QUESTION: What is the warranty on an oil burner service component purchased through a Wayne Combustion Systems wholesaler/distributor?
ANSWER: Oil burner service components carry a 36 month warranty from the date of installation. Homeowners should contact their installer to pursue warranty consideration. Installers should contact the wholesaler or distributor from which the service component was obtained to pursue warranty consideration. Note a description of the component, including manufacturer, manufacturer model or part number and date code will be required. Contact Wayne Combustion Systems for assistance in determining date coding should that information not be readily identifiable.
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QUESTION: What is the warranty on a gas burner service component purchased through a Wayne Combustion Systems wholesaler/distributor?
ANSWER: Gas burner service components carry an 18 month warranty from the date of installation. Homeowners should contact their installer to pursue warranty consideration. Installers should contact the wholesaler or distributor from which the service component was obtained to pursue warranty consideration. Note a description of the component, including manufacturer, manufacturer model or part number and date code will be required. Contact Wayne Combustion Systems for assistance in determining date coding should that information not be readily identifiable.
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